At Atlantic we take pride in our thirty-five years of combined technical experience of our service staff to provide problem free installations and going support services. Our installations are pre-engineered, programmed and tested in our configuration lab prior to actual onsite installation. This enables us to verify functionality of the equipment and custom programming. This procedure allows us to shorten system cutover and avoids common onsite installation headaches.
At Atlantic, we do not subcontract any of our installations including wiring for local or national installations. This fact provides us with quality control and a consistent product for our clients. See some of our structured Cable Installations!
- Avaya Products - 1 Year
- Mitel 3300 MCP, SX200 ICP - 1 Year on Controller, 1 Year on Peripherals
- Mitel SX200 ML/EL - 1 Year on Circuit Packs, 1 Year on Peripherals
- Innovations Voice Mail - 2 Years
- Tadiran - 1 Year on Parts
- TeleMatrix/Teledex/Scitec - 5 Years
- APC Power Systems - 1 Year
- IC Realtime - DVR/Complete Systems - 3 Years Replace or Repair, All Other Products - 1 Year Replace or Repair
- Metropolis Technologies - 1 Year
- Synectix - Call Accouting - 1 Year Advanced Replacement, Telephones - 2 Years Advanced Replacement
- ZyXel - 2 Years Replace or Repair
- Tel-electronics - 2 Year Manufacturer
Factory warranties cover parts and labor for both the control units and phones and our service team is available 24/7 for your convenience
Atlantic has for over twenty years satisfied more than 4,500 Orlando area businesses with service response within 2/4 hours of service request. We provide service based of your need and class of failure.
Major System Failure (Emergency)
Major Failure is defined as your main answering position cannot receive, make or transfer calls, and/or your communication system is more than twenty-five percent inoperable. We respond as soon as possible and average two to four hours.
Minor System Failure (Non-Emergency)
Minor Failure is defined as non-essential services such as a single phone or peripheral is either not working or intermittent. Our response for Minor Failure is by next business day.
Atlantic offers several different maintenance plans to protect your equipment investment and ensure system uptime and usability. Our plans are designed to accommodate your requirements whether your operation is 8x5 or 24x7. Whichever plan you choose, rest assured that Atlantic will be there to keep your communications system running smoothly.
Executive Service Plan (ESP24)
Coverage includes inspection of dial tone outages, all parts and labor, storm and lightning damage, repair or replacement of hardware Sunday through Saturday, 24 hours a day including holidays. Additionally, training services are provided free of charge, plus get discounts on new hardware purchases and non-covered service rates.
Executive Service Plan (ESP)
Coverage includes inspection of dial tone outages, all parts and labor, storm and lightning damage, repair or replacement of hardware Monday through Friday, 8:00 AM to 5:00 PM excluding holidays. Service rates provided after-hours and holiday at regular non-premium rates. Additionally, training services are provided free of charge, plus get discounts on new hardware purchases and non-covered service rates.
Basic Service Plan (BPS24)
Coverage includes inspection of dial tone outages, parts and labor for repairs, or replacement of hardware Sunday through Saturday, 24 hours a day including holidays.
Basic Service Plan (BPS)
Coverage includes inspection of dial tone outages, parts and labor for repairs, or replacement of hardware Monday through Friday, 8:00 AM to 5:00 PM excluding holidays.
Atlantic is confident that our lightning protection systems are the finest available. We use Bell Labs quality line protection and APC power systems. All systems provided by Atlantic include earth grounding to ensure system tolerance to surges and lightning.
In cases of direct lightning hits and you have Atlantic Lighting Protection and have experienced damage, we will dispatch a technician within four hours of your request. Since General Liability Insurance will handle repairs, Atlantic will cover up to fifty-percent of your insurance policy's deductible.